More than 30 Scottish households are being forced to stop using their gas and electricity every week because they cannot afford to top up their prepayment meters.

Scottish households are still paying hundreds of pounds more for gas and electricity than they were before the energy crisis hit, despite Ofgem lowering the energy price cap again.

The bosses of two of the UK’s biggest energy companies have called for the introduction of a social energy tariff to help low-income households who are struggling to pay the bills.

Scottish Power’s £1.5 million payout to overcharged customers during the energy crisis is a step in the right direction. At Advice Direct Scotland, we commend these efforts to rectify billing errors. While automatic refunds are being issued, it’s crucial for Scottish households to remain vigilant about their energy bills. Billing discrepancies remain a common issue, highlighting the importance of regularly checking statements for accuracy. Whether you have a smart meter or traditional meters, ensuring they’re functioning properly and submitting readings can prevent overcharging.