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About Us

Advice Direct Scotland is Scotland’s largest advice agency, providing free and independent advice to the citizens of Scotland.

All of our services are completely free at the point of use, offering reliable, relevant and practical advice for those who need it most. We understand that people today need access to advice 24/7.

Our innovative omni-channel technology enables our customers to engage with our services by phone, SMS, web chat, email, online and through social media. Our comprehensive knowledge base makes significant use of Artificial Intelligence and machine-learning to ensure the information we provide is always relevant and up to date.

Advice Direct Scotland handles more than 750,000 contacts annually across our range of services and we have now dealt with over 2,000,000 separate cases.

Our Brands

ADS also delivers the national consumer advice service in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. consumeradvice.scot provides all Scottish citizens with practical, relevant and completely free consumer advice and information which makes a difference.

We use intelligence collated from Scottish consumers to combat illegal traders and improve the services that customers receive. This service was launched in April 2019 following the devolution of consumer advocacy and advice under the Scotland Act 2016. Since launch. We have assisted over 35,000 Scottish consumers with both everyday transactions and complex issues. Our innovative service empowers and protects the people of Scotland while supporting businesses that are efficient and fair.

Homeheating advice
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Consumer advice
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Postal advice
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Energy advice
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Advice scot
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Money advice
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Social enterprise direct
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Accreditations

How can we help ? – The advice we provide.

moneyadvice.scot provides free information and support on a wide range of debt-related issues.

Our specialist debt advisers can work with you to assess your current situation, look at your income and outgoings, and consider what to do next.

moneyadvice.scot is authorised and regulated by the Financial Conduct Authority (FCA).

advice.scot provides free, practical advice and information on a variety of subject areas, including:

  • Benefits
  • Employment
  • Housing
  • Neighbourhood Disputes
  • Family and Relationships

homeheatingadvice.scot work in partnership with the Scottish Government to deliver the Home Heating Support Fund for Scottish households struggling with energy costs.

consumeradvice.scot work in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices.

consumeradvice.scot provides all Scottish citizens with practical, relevant and completely free consumer advice and information which makes a difference.

postaladvice.scot provides free, practical advice and information on postal-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Experience issues when sending or receiving mail
  • Would like more information on Royal Mail services
  • Wish to understand Royal Mail’s complaints process

energyadvice.scot provides free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have an energy enquiry relating to your supplier (no matter how complex)
  • Wish to understand your energy supplier’s complaints process
  • Are experiencing any problems with your energy bills

We are an accredited SQA Training Centre with the resources to provide an extensive range of flexible training solutions for both individuals and organisations.  We use a holistic approach to learning that focuses on meeting the learning styles of our trainees through blended training programmes.