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About Us

Advice Direct Scotland is Scotland’s largest digital advice agency, providing free and independent advice to the citizens of Scotland.

All of our services are completely free at the point of use, offering reliable, relevant and practical advice for those who need it most. We understand that people today need access to advice 24/7.

Our innovative omni-channel technology enables our customers to engage with our services by phone, SMS, web chat, email, online and through social media. Our comprehensive knowledge base makes significant use of Artificial Intelligence and machine-learning to ensure the information we provide is always relevant and up to date.

Advice Direct Scotland handles more than 750,000 contacts annually across our range of services and we have now dealt with over 2,000,000 separate cases.

Our Brands

At Advice Direct Scotland, we are your trusted source for expert guidance and support on a wide range of essential services. Through our various platforms we offer tailored assistance to individuals and families throughout Scotland. provides invaluable support on consumer rights, helping you navigate through issues such as faulty products, contractual disputes, and scams. specialises in financial guidance and support, offering assistance with debt management, budgeting, and accessing financial assistance schemes. focuses on providing support and advice related to energy issues, including energy bills, fuel poverty, and energy efficiency.

Through, we extend our support to cover a wide range of areas, including benefits, employment, housing, neighbourhood issues, and family & relationships.

Our mission is to provide comprehensive assistance to individuals facing challenges in these crucial aspects of life.

Money advice
Consumer advice
Advice scot
Energy advice
Social enterprise direct
Postal advice

academy .scot



How can we help ? – The advice we provide. provides free information and support on a wide range of debt-related issues.

Our specialist debt advisers can work with you to assess your current situation, look at your income and outgoings, and consider what to do next. is authorised and regulated by the Financial Conduct Authority (FCA). provides free, practical advice and information on a variety of subject areas, including:

  • Benefits
  • Employment
  • Housing
  • Neighbourhood Disputes
  • Family and Relationships work in partnership with the Scottish Government to deliver the Home Heating Support Fund for Scottish households struggling with energy costs. work in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. provides all Scottish citizens with practical, relevant and completely free consumer advice and information which makes a difference. provides free, practical advice and information on postal-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Experience issues when sending or receiving mail
  • Would like more information on Royal Mail services
  • Wish to understand Royal Mail’s complaints process provides free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have an energy enquiry relating to your supplier (no matter how complex)
  • Wish to understand your energy supplier’s complaints process
  • Are experiencing any problems with your energy bills

We are an accredited SQA Training Centre with the resources to provide an extensive range of flexible training solutions for both individuals and organisations.  We use a holistic approach to learning that focuses on meeting the learning styles of our trainees through blended training programmes.