postaladvice.scot Privacy Notice
We obtain information about you via our website when you complete the contact form and through cookies.
Customer information is obtained over the course of the enquiry with us. This can be done by phone, email, live chat or contact form.
The following types of personal information are collected from the contact form:
· Email address
· IP address
These do not identify you as an individual. They collect statistical data about your browsing actions and patterns. This information helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies. For more information visit our full cookies policy.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.
These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
· Your name
· Your contact details
· Your specific enquiry details and circumstances
· Any emails we have sent to each other
· Any notes or comments made on your enquiry by our advisors
· Information related to how you accessed our website (if applicable)
To assist you in your enquiry
To forward you relevant information or advice via email or text, following the resolution of your query
Protecting ADS’s legitimate business interests and legal rights, including but not limited to, use in connection with legal claims, compliance, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation)
To monitor use of our websites and online services
To monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime
To provide our funders with anonymous statistics on service use
To comply with applicable law and legislation
· Royal Mail
· The Scottish Government
Under data protection law, you have the following rights:
· Your right of access – You have the right to ask us for copies of your personal information.
· Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
· Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
· Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
· Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request that is not manifestly unfounded, we will carry out the request without unreasonable delay and in one month (unless an exception applies where we must do so in three months).
Please contact us at DPO@advice.scot if you wish to make a request. Please contact us at DPO@advice.scot if you wish to make a request.
|Service||Retention Period||Data Type|
|Energy & Post||Three months||Call recordings|
|Two years||Name, contact details, specific enquiry details and circumstances, complainant details, emails, advisor notes/comments, website data|
|Five years||Generic referral data, generic outcome data, generic categorisation data|
If you have any concerns about our use of your personal information, you can make a complaint to us at DPO@advice.scot.
You can also complain to the ICO if you are unhappy with how we have used your data. ICO website: https://www.ico.org.uk
We keep this policy under regular review. This policy was last updated in September 2022.