Making a Complaint
We strive to provide the highest quality service every single time you get in touch with us. However, if you think we have not managed to hit the standards we aim for, we want you to let us know.
We use feedback and complaints to review and improve the services we provide and help shape our charity for the future.
You can get in touch with us in the following ways:
By phone
0808 196 8646 (Mon-Fri, 9-5)
You will talk to a member of our Administration team, who will take details of your complaint and forward this to the relevant person.
By email
You will receive an automated reply acknowledging receipt of your email.
By post
Complaints Team, Advice Direct Scotland Mercantile Chambers, 39 – 69 Bothwell Street, Glasgow, G2 6TS
If you are making a complaint, let us know:
- your issue
- your contact details
- your expected outcome
If you are giving us feedback and do not expect a reply, please let us know this too!
The Complaint Process
